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Changing Organizational Culture has more than Monetary Impact
The customer can not come first in an organization where in-fighting, disrespect, and complaining are an accepted way of life. Culture is created by the standards of behavior…
4 min read
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How to get Real Improvement
Lean Thinking is a business strategy, not a cost-cutting improvement methodology. It has been applied successfully in banking, health care, education, and manufacturing, leading to major improvements in…
4 min read
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The Motivation Myth
If we use principles identified in The Efficiency Myth, we understand that most problems come from a few employees; tardiness, absenteeism, poor performance, theft, etc. This handful of…
4 min read
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The Efficiency Myth
In these tight economic times, business experts advise us to improve efficiency, doing more with less in order to improve the bottom line. The problem is, improved efficiency…
4 min read
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