Quality and Productivity Improvement


The 5S philosophy focuses on effective work place organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non- value activity while improving quality efficiency and safety. 5S is a pillar for most lean initiatives.

Auditing ISO 9000

This is an extensive course that contains the specific requirements of the ISO 9000 standard and how they relate to the big picture view of the company. It includes hands-on process auditing exercises that utilize your own Quality Management System documentation. Students learn to develop process audit skills for improving long-term results for the company. Development of root cause, corrective action, verification, and closure is also discussed. Attendees will gain experience in auditing and writing effective, objective reports to provide management the opportunity to make more effective corrective actions. This course provides the chance to practice auditing in a classroom environment under the guidance of internationally certified auditors.

FMEA (Failure Mode and Effect Analysis)

This systematic approach to problem prevention identifies potential failure modes in a system, product, or process caused by design or process deficiencies. It identifies characteristics that require special controls to prevent or detect failure modes. This course teaches the student to use FMEA to analyze processes in any industry. Participants will learn how to reduce the overall time required to assess the risk of each process step and determine if an action is needed to prevent or reduce its occurrence.

ISO 9000

This course provides the fundamentals for understanding the ISO 9000 standard and how it fits into an organization. The course discusses the critical elements needed to achieve certification, and takes a business view that is applicable to any organization. It is particularly designed for personnel who want to learn how to proceed in an orderly way to achieve ISO 9000 registration. This course will help participants to satisfy the requirements of the ISO 9000 standard and maximize the business value to their organization. Each clause is discussed in depth, addressing necessary procedures and implementation, including details of how to achieve registration.

Leading the Results-oriented Meeting

Meetings are the core tool for decision making and knowledge transfer in most organizations, but many meetings are a waste of our people’s precious time. This workshop provides the fundamental practices for planning, conducting, and participating in productive meetings. It focuses on how to get the most done in the shortest amount of meeting time, and how to reduce the number and frequency of meetings without sacrificing loss of information.

Lean Manufacturing

Traditional process improvement focuses on local optimization of value-added activities such as improving machine efficiencies and reducing cycle times, scrap and rework. This can produce significant results in local efficiencies, but doesn’t do much to decrease the time between when a customer places an order and the company receives payment. Lean Manufacturing focuses on reducing that timeline by removing eight non-value-added forms of waste. Most operations have a surprisingly small percentage of value-added activity. Rather than improving the value-added activity itself, this workshop shows how to improve the percentage of value-added activity by reducing the non-value-added segments of the timeline.

Managing Projects

Project Management does not need to be complicated. This straightforward approach emphasizes a strategy for identifying high-impact projects, resource allocation, and planning for implementation. This workshop is designed for project teams, with the goal of creating three outcomes:

  • Utilize the abilities of all team members to create the desired results faster than they could accomplish individually.
  • Understand and remove barriers to completing the project.
  • Develop a Project Plan and Implementation Timeline.

The discipline of Team Learning will allow all team members to build a shared vision of the desired project outcomes. They will come to understand that conflict is actually necessary when developing solutions because of the power of the different perspectives that surface during moments of conflict. The team examines conflicting perspectives in order to gain a deeper understanding of the situation and possible solutions. Project plans and timelines will be developed in the final steps of the workshop.

Managing Quality

Since the Quality Movement began in the late 1970s, a variety of tools and philosophies have been developed. Most of the more recent trends, such as Six Sigma and Lean, are simply the original concepts with new packaging. This two-day workshop explores many of the popular concepts of today’s Quality Movement. Participants will gain a deeper understanding of how to apply them to their work. The workshop begins with a review of tools and concepts from the original Quality Movement, then moves on to discuss the more recent approaches to improvement. Participants will then be taken back to the beginning, covering the tools and management approach created by W. Edwards Deming, the originator of the Quality Movement in Japan in the 1950s.

Office Lean

Apply the concepts of Lean Manufacturing to the office. Learn to identify the various forms of waste in administrative operations to reduce process time and eliminate mistakes.

Statistical Process Control

Statistical process control is a method of visually monitoring manufacturing processes. Control Charts effectively detect changes in the process that may affect output quality. The course provides practical instruction on the fundamental statistical tools used in process control methods. The students will be exposed to fundamental SPC concepts, Data Collection, Problem Solving Techniques, Descriptive Data Analysis, Run Charts, Charts for Averages and Ranges, and have opportunities for practicing the techniques.

Time Management

Peter Drucker’s groundbreaking work on management in the 1950’s uncovered the most ignored principle of managing time: that ten percent of all activity produces ninety percent of all significant business results. The remaining ninety percent of organizational activity serves to increase cost by providing no significant business results. This workshop provides a practical process for participants to examine their own work, separating those activities that produce results from those that do not.


This two-part seminar for Internal Trainers covers the basics of designing and creating in-house training programs for the modern workforce. The first session covers the Principles of Teaching and introduces the Training Design Format, a step-by-step process for designing employee training. Outline creation and material design will also be also discussed. In the second session, participants present the training they developed using the Training Design Format. They will receive feedback from participants and instructor. Upon the conclusion of this course, each participant will have completed the design and testing of one company-specific training module.

BHD Technologies, Inc. 2015