Leadership and Organizational Change


Management means helping people to get the best out of themselves. Coaching is a tool for doing that. True coaching is not judging, telling a person how to change, or giving advice. It is a process that provides a mirror for a person to see herself the way others see her. The objective of the coach is to help uncover options for helping people to change the perception of others by modifying their own behaviors. Through interactive lecture, case studies, and group activity, this workshop provides the tools and the process for participants to become successful coaches. In a series of hands-on activities, participants will learn the coaching model, and how to provide both behavioral and performance coaching feedback.


Communication is usually the weakest link on the quality and leadership chain. Understand the principles of successful communication and discover practical tools to assure that you are listening correctly, as well as making yourself understood. This energetic and entertaining seminar addresses:

  • Why people talk differently at work than at home
  • Communication dysfunctions: blame, cynicism, not listening
  • How mental models affect conversations
  • Communication in action: effective conversations and meetings

Conflict Management

This workshop builds on the idea that conflict is a healthy form of creating innovative ideas to reach a better solution. In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes. However, if conflict is not handled effectively, the results can be damaging. Attendees will better understand the nature of conflict, learn how to effectively deal with conflict and provide proven techniques for conflict resolution.

Culture Management

The simple definition of culture is “That set of beliefs which governs behavior.” But anyone who has tried to put their arms around this dynamic thing we call culture knows there is nothing simple about it. According to Edgar Schein, proclaimed by Warren Bennis to be the man who “knows more about corporate culture... than just about anyone,” culture is a group phenomenon, shared tacit assumptions about the way the world works. Culture is like a pyramid. The base is created by our values and beliefs. From our values and beliefs come policies and practices. Relationships are formed by the way we implement our policies and practices. On the tip of the pyramid, we see the behavior of employees and management. Every organization has a culture. It grows with or without your help. This workshop can help you create the one you want.

Emotional Intelligence

Develop the interpersonal skills necessary for all employees to succeed in any endeavor. The program includes video case studies, role-plays, self-assessment, and specific business applications. This course has been presented internationally to thousands of employees.

Managing Performance

The best performance management practices align the needs of the individual with the needs of the organization. However, performance is created by a combination of people and the system they work in. Over 90% of performance results are controlled by the system. Therefore, a successful Performance Management process has to focus first on the system, but also promote personal growth. The traditional performance appraisal system asks the supervisor to rate the employee in a variety of areas. The problem with this type of system is obvious – the ratings, good or bad, are based on one person’s perspective. But we all work with many different people throughout the day, and our performance affects each of them. Personal growth requires input from all these perspectives. This one-day workshop discusses an alternative to the traditional Performance Evaluation.

Motivation Practices for Leaders and Supervisors

This workshop provides participants with an understanding of motivational theories and perceptions, dispels the myths around motivation, and customizes your motivation attempts to create a vibrant work force. Learn what motivates employees to go to work each morning. Many people get great satisfaction from their work and take great pride in it while others view it as a burden, and simply work to survive. High motivation is vitally important if teams are to achieve peak performance. Common misconceptions and mistakes will be discussed.

Personal Mastery

This workshop focuses on achieving quality in the most fundamental way possible: improving yourself. It will cover some exciting and evolving areas, such as using quality tools in personal life, understanding personal mastery, and understanding how to improve your environment by improving yourself. Based on the work of the instructors and on writings of Robert Fritz, Benjamin Franklin, Peter Senge, Bernie Sergesketter, Harold Robbins, and Steven Covey, this program has immediate practical applications to work life and private life.

Redesigning the Organization

This workshop gives participants the opportunity to identify and fix a chronic organizational problem in your company. Individual perceptions are discussed through group exercises, and the tools of the Learning Organization are used to create a shared understanding. This understanding is developed into a plan to create and measure results while leveraging the power of different perspectives in creating change. Commitment to the change is strong, because everyone is involved in creating it.

Strategic Planning

This workshop is designed to successfully guide teams through the process of defining goals and objectives, assessing the gap between the current situation and the goal, deciding on actions to close the gap, and creating a plan that will get you there. This workshop can be used for any organization or project that requires strategic planning.

The Twenty-first Century Supervisor

Employees are often made supervisors because they are good performers. But good performance in a job does not automatically qualify a person to become a leader of people. The Twenty-first Century Supervisor workshop is focused on the skills required to lead in your environment. The Twenty-first Century Supervisor must learn to recognize how preconceived notions affect the team’s ability to communicate, identify the organization’s strengths and weaknesses, and pull away from the daily routine to improve the system she is responsible for. She must be a problem-solver, a relationship-builder, and a team player. The Twenty-first Century Supervisor knows the 90/10 principle for achieving results, the concept of value-added activity, and how to redesign her own job to achieve greater personal productivity. She is also a coach and mentor to her staff. This workshop is customized around the issues and supervisory needs of your organization.

Twenty-first Century Team Building

This workshop is designed for project teams, with the goal of creating three outcomes:

  • Utilize the abilities of all team members to create the desired results faster than they could accomplish individually.
  • Understand and remove barriers to completing the project.
  • Develop a Project Plan and Implementation Timeline.

The discipline of Team Learning will allow all team members to build a shared vision of the desired project outcomes. They will learn how to harness the energy of the different perspectives that surface during moments of conflict. The team examines conflicting perspectives in order to gain a deeper understanding of the big picture and its potential solutions. Project plans and timelines will be developed in the final steps of the workshop.

BHD Technologies, Inc. 2015